Following the rules and regulations is essential to ensuring you have a great program. All resorts will have their own rules, policies, and philosophies, so just make sure you abide by these and pay close attention to them during your staff training.
Smoking
The majority of resorts do not allow smoking, including vapes and Juul pens while on shift. There will be designated smoking areas for you to do so. They may have strict policies regarding smell and appearance which could prohibit your ability to smoke.
Alcohol
The legal drinking age in the US is 21 and the authorities take underage drinking very seriously. Resorts have very strict policies on alcohol. Familiarize yourself with these and follow the rules at all times.
Poor performance
Remember that you’re working for a company in a job. It’s up to you to be responsible and make sure you’re being a good employee.
If you are prepared to work hard, learn, and improve then this should not be an issue. Be prepared, punctual, and care about your job. If you are not clear by the end of your staff training about what the expectations are, then just ask. This won’t be perceived as a sign of weakness. It will show that you care about doing a good job.
If you were hired for a specific role at the resort or requested to learn something (such as menus), ensure you have brushed up on your skills before you arrive
Illegal drugs
If you are found possessing/supplying illegal drugs of any kind, you will be fired without question and will be reported to the police. It is likely that you will face imprisonment, and ultimately deportation. In states where marijuana is now legal, refer to your resort contract and understand that resorts may have implemented a zero-tolerance policy of marijuana usage in states where it has been legalized.
Abuse
This is a wide topic but essentially refers to the mistreatment of a person in a physical, sexual, emotional or neglectful way. Your resort must provide you with its own policies and procedures regarding this, so listen and engage during staff training so that you can play your part in abuse prevention.
Child protection
Resort Leaders are committed to working in a way that ensures that children and vulnerable adults never experience abuse of any kind. We require all participants to understand that any inappropriate behavior towards children or vulnerable adults, will be reported by the resort to the law enforcement authorities.