What to Expect

Working at a resort in America is an amazing experience, but it can also be intense. You’ll encounter long hours, lack of privacy, and limited access to your phone. It’s very important to know how to de-stress and look after your own well-being. This section will help you adjust to your new home.

Be sure to take care of yourself while on program. If you’re not feeling 100%, or you’re a little overwhelmed, there’s always someone to speak to. Whether it’s your fellow staff, your supervisor, HR team. your Visa Sponsor or our Resort Leaders team at home or in the USA, it’s okay to ask for help.

Top Tips For When You Arrive at the Resort

•  Get to know your surroundings • Don’t be afraid to get involved • Get to know your roommate, coworkers and supervisor • Contact your friends and family at home - let them know you’ve arrived safely

Training

When you arrive at your resort, you will have training both about the company and then specific to your role. Your training will include resort & housing rules, policies, and advice, in order for you to be successful in your role at the resort. 

You may be slightly overwhelmed at the beginning, and that’s ok, just make sure you’re speaking to people about it and know we’re always on hand to help. It can take up to 2 weeks to fully settle in your new environment. This is completely normal and your adventure starts with stepping out of your comfort zone.

Time Off/Wellbeing

Each resort is different in the way they structure time off, so check in with your resort/supervisor about your time and days off. If it doesn’t sound right then don’t be afraid to ask your HR team or contact the Resort Leaders US office. 

Resort life is great fun, but it is also extremely exhausting and you do not have much time to yourself. Be sure to take time out for yourself, during break periods and on your day off ensure you unwind, relax and enjoy your time off. It can be an intense environment, and we want to ensure your physical and emotional wellbeing. If you feel you’re overwhelmed, take the time to speak to someone or give us a call to check in with you. Keep hydrated at all times, drink lots of water. If you have any specific dietary requirements or concerns, then make sure to speak to your supervisor/HR team before you arrive.

Overtime & 2nd Jobs

At some resorts overtime maybe an option depending on operational and business needs. Please ensure you are getting approval to work overtime before doing it. Departments have their own budgets to comply with which may impact the availability of additional hours.

If you are in a town/community where there is an opportunity to apply for a second job with another business, please ensure you communicate with your Visa Sponsor & complete the necessary paperwork prior to starting work. Your Visa Sponsor must carry out vetting procedures to ensure the new business complies with the Department of State requirements prior to approving it as an environment where you can work.